![]() ![]() One of the biggest benefits of Eufy cameras is that they run completely on battery power, with no cords required. Any of these options will likely increase your network’s range enough to allow the camera to connect. If this is not an option, consider either changing its frequency or purchasing a compatible wifi extender. If possible, try moving the router closer to your camera. If your router is too far away from your front door, or wherever else you’ve set up your Eufy camera, the wifi may not be able to reach it. The network your HomeBase and camera are set up onĬonnectivity from a router can only go so far.Whether or not you’ve already set up your HomeBase.If you’re continuously getting an error message when you try to add your Eufy camera to your Eufy Security app, it could signify a problem with your camera, your HomeBase, or even your router. Keep reading before you contact Eufy support! Why Am I Getting an “Unable to Add Device” Message? If you still can’t connect your device after this, you may have to reset either your HomeBase or Eufy camera.īelow, we’ll discuss some troubleshooting techniques for adding your Eufy device to the app. Verify that there are no issues with your router, camera battery, or HomeBase. If you’re having trouble adding your Eufy camera to your HomeBase or app, there are a few troubleshooting techniques to try. But, you’re having trouble doing so, thanks to the infamous “unable to add device” error message. ![]() ![]() You’ve purchased a Eufy camera to increase security around your home, and now it’s time to set it up with the Eufy Security app. ![]()
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